Returns

Refund policy

Returns & exchanges

Returns

You can request a return within 14 days after receiving your order. Once you have told us that you wish to cancel, you have a further 14 days to send the goods back.

Please return items unworn and unused, with any original packaging and tags where possible, and include your receipt or proof of purchase. You may inspect your jewellery as you would in a shop. A deduction may apply if handling beyond what is necessary reduces the item's value.

How to return or exchange

Use our contact form with the subject “Return”, your order number and the name used for the order. You may include a reason for the return, but you do not need to give a reason to exercise your right to cancel.

For an exchange, return the original item and place a separate order for the replacement.

Refunds

We will notify you once we have received and inspected your return. For a cancellation under your statutory right, we will refund your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. If you cancel your whole order, this includes the cost of our basic outbound delivery option; any extra paid for a premium delivery service is not refundable.

Your bank or payment provider may take additional time to display the refund. Contact us through the contact form if you have a question about your refund.

Damages and issues

Please inspect your order when it arrives and contact us if an item is defective, damaged, incorrect or not as described, so that we can assess the issue and arrange the appropriate remedy. The change-of-mind return conditions do not limit your rights for faulty or misdescribed goods.

Sale items

Sale items have the same statutory cancellation and refund rights as full-price items.

Dispatch & delivery

Orders are processed within 3–5 business days. Once dispatched, standard delivery typically takes 2–4 business days.

Please note that in some occasions, delays may occur due to factors outside of our control such as customs, carrier issues, or high demand periods, which may result in longer delivery times.

Orders & payment

Changes & cancellations

Use our contact form as soon as possible if you need to amend or cancel an order. We will check whether it can be changed before dispatch. If your order has already been dispatched, you can still exercise your applicable cancellation and return rights.