Refund policy

Returns and refunds

Last updated: 5 November 2026

Luxe LDN is based in London, United Kingdom. Email info@luxeldn.co.uk for returns, cancellations or order support.

Changing your mind

For most goods purchased online, you can cancel without giving a reason within 14 days after delivery. Once you tell us you wish to cancel, you have a further 14 days to send the goods back. You may also cancel before dispatch. Statutory exceptions apply only where their legal conditions are met.

How to cancel or return

Email info@luxeldn.co.uk or use our contact form, with your order number and the name used for the order. A clear statement that you wish to cancel is sufficient; you do not need our approval to exercise your cancellation right. Contact us for the return address and instructions before posting. Keep proof of postage.

You may inspect items as you would in a shop. Please return the goods with their original packaging and tags where possible. We may make a deduction for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where permitted by law.

Return postage

You pay the direct cost of return postage for a change-of-mind return. We cover reasonable return costs where goods are faulty, damaged, incorrect or not as described. Please contact us so we can arrange the appropriate return method.

Refunds

For a cancellation under your statutory rights, we refund your original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. If goods have not been dispatched, we refund within 14 days after you tell us you wish to cancel.

If you cancel the whole order, we also refund the cost of our standard outbound delivery. Any additional amount paid for premium delivery above the standard delivery cost is not refundable. Your bank or payment provider may take additional time to display the refund.

Faulty or incorrect goods

Goods must be of satisfactory quality, fit for their stated purpose and as described. If something is wrong, contact info@luxeldn.co.uk with your order details. For faulty goods, you normally have a short-term right to reject within 30 days after delivery. Other remedies, including repair, replacement or a refund, may apply after that period. Our change-of-mind conditions do not limit these rights.

Sale items and exchanges

Sale items have the same statutory rights as full-price goods. For an exchange, return the original item under this policy and place a separate order for the replacement.

Optional cancellation form

To: Luxe LDN, info@luxeldn.co.uk.
I/We give notice that I/We cancel my/our contract for the following goods:
Goods: __________
Ordered on / received on: __________
Order number: __________
Name: __________
Address: __________
Date: __________
Signature (only if submitted on paper): __________

You do not have to use this form. Nothing in this policy limits your statutory consumer rights.