Shipping policy

UK shipping policy

Last updated: 5 November 2026

We deliver to addresses within the United Kingdom only.

Processing and delivery

Orders are processed within 3–5 business days. Once dispatched, delivery typically takes a further 2–4 business days. Business days exclude weekends and UK bank holidays.

These are estimates. If we become aware of a significant delay, we will contact you. This does not limit your statutory rights concerning delivery.

Delivery charges

The available delivery service and charge are shown at checkout before you pay.

Order updates

You will receive an order confirmation after placing your order and a dispatch notification when it leaves us. Tracking information will be supplied where available.

Address changes and missing parcels

Please check your delivery address before ordering. If you need to change or cancel an order, email info@luxeldn.co.uk as soon as possible. We will check whether a change is possible before dispatch. Your statutory cancellation rights remain unaffected.

If your parcel is delayed, damaged or missing, contact us with your order number so we can investigate and arrange an appropriate remedy.

Returns

See our return and refund policy for cancellation and return arrangements.