Terms of service
Terms of service
Last updated: 5 November 2026
About us
This website is operated by Luxe LDN, based in London, United Kingdom. Contact info@luxeldn.co.uk for customer support.
Our products
We sell jewellery for delivery within the United Kingdom. Please check the product description, listed materials, dimensions, available variants and care instructions before ordering. Screen settings can affect colour appearance; your right to receive goods that match their description is unaffected.
Prices and payment
Prices are in pounds sterling. Applicable taxes and delivery charges are shown before you place your order. Available payment methods appear at checkout. If an obvious pricing error affects your order, we will contact you before fulfilment to explain the error and offer the correct price or a refund.
Placing an order
An order acknowledgement confirms we received your order. Acceptance is confirmed when we send the dispatch confirmation. If an item cannot be supplied, we will contact you and refund payment for the unavailable item. Please provide accurate contact and delivery details.
Delivery
We deliver within the UK only. Processing takes 3–5 business days; delivery after dispatch typically takes a further 2–4 business days. Business days exclude weekends and UK bank holidays. See our shipping policy for details. Goods remain our responsibility until delivered to you or someone you nominate, subject to applicable statutory exceptions.
Cancellations and returns
For most goods ordered online, you can cancel without giving a reason within 14 days after delivery, then have a further 14 days after notifying us to return the goods. You can also cancel before dispatch. You pay return postage for a change-of-mind return; we cover reasonable return costs for faulty, incorrect or misdescribed goods. See our return and refund policy. Statutory exceptions apply only where their legal conditions are met.
Product care and safety
Follow the care and safety instructions supplied for each item. Check listed materials if you have sensitivities. Keep jewellery and small components away from young children. Care guidance does not limit your statutory rights.
Website use
Do not misuse this website, interfere with its operation, introduce harmful code or use it unlawfully. Website content is provided for personal shopping use. Other copying or commercial use requires permission from the relevant rights holder unless permitted by law.
Privacy
Our privacy policy explains how we use personal information. Cookie controls are available on the website.
Your rights
Goods must be of satisfactory quality, fit for their stated purpose and as described. Nothing in these terms excludes or limits rights or liabilities that cannot lawfully be excluded or limited, including liability for fraud or death or personal injury caused by negligence.
Complaints
Email info@luxeldn.co.uk with your order number and details of the issue so we can investigate and respond.
Applicable law
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you retain mandatory consumer protections and rights to bring proceedings in your local courts.
Changes
We may update these terms for future orders. The terms in force when you place an order apply to that order.